I usually love shopping here. I've been shopping here for the last 4-5years now this is my always to go store when I need something right away . Never had any issue while shopping or returning item .So today I bumped into the most horrible manger Maureen if I spell her name right and the young lady at the checkout her name was Allison . So as soon I got to the checkout I told her I needed to do some return and I also was purchasing some item . I handed her a pair of pants for return because they were a bit tight so she said right away to the lady at the register next to her "ohh did we sell this brand for this pant " and the lady at the next register said I don't know and then Allison had to call the manger to come up to her just to verify the brand, yes just to verify the brand . I mean that was just so ridiculous , it's Marshall theres so many brand sold at this store can you really name it all . It's not like its Victoria Secret , Abercrombie, or Hollister where they only sale one brand . I mean were you even the one who delivered this clothe to the store if you were the one can you even guarantee that you never saw this brand here at Marshall before .So, when the manger came up she was acting like she ruled the store as if she think this place belongs to her but no it does not. So then Allison ask the manger "hey do we sell this brand"the manger showed the weird face like where in the world did this pants come from and not only that she had sniff the pant in front of me like I found this pants somewhere and she told me the most funniest answer ever she said this pants because of the brand she said it's sold at Kohls so she was trying to say I brought this pants at kohls and return it at Marshall from what her her "facial expressions" was tell me.I mean like hello its obvious that kohls is several steps away from Marshall I can return it back to Khols if I brought it there why would I return it at Marshall for ?? And just because Kohls have that brand doesn't mean that Marshall can't have it . (Like Hello Common Sense ) .And then I wanted to return a Nike active wear shirt as well and Allison said the tag doesn't match the shirt I was like what this is what I paid for and I have the tag with the shirt and this is what the receipt said and she said I can't do the return for you because the tag doesn't match the shirt (she was so not thinking at all) so I told her well you guys should check the item of the pricetag before attaching it to the shirt and then selling it to someone but Alison decided to ignore me and said I can't do this return for you ? So now great I can't return a shirt and a pants that I brought here at Marshall in total that's $45 bucks wasted . Honestly, it's just seem like from the beginning to the end her of the situation Allison and her manger Maureen was not using their brains at all and did not wanted to refund the money !! I personally think this is the worst shopping experience I ever had and since they think I brought the items at kohls I will be shopping at kohls more often now . Im sure they would love more business and I know their manger and the ladies at the register would be much much much more nicer and much much much more reasonable than Marshall.
Two stars because I like this store a lot, but restrooms are such a shame for that kind of area.believe me Marshalls at Franklin Mill Mall is a way cleaner despite the area and amount of shoppers everyday is I believe three times higher than here. Please DO something about this issue!!!
No coctail shaker, rude casheir
0 customer service skills and shouldn't work with people. Usually much friendlier people . I guess today was that type of day . Oh well ....
But I guess that's why they keep her there .
Woman at the dressing room was very arrogant and unfriendly . Management should look into it .
Also, what is going on with the men's section? Did we assume men don't need clothing and that the women's section needs to fill the entirety of the store? Where are the men's shoes that you once had or the WHOLE section of men's dress and casual attire? It's ridiculous that I can only shop for myself and the rest of the household goes empty handed. Super disappointed.
Sometimes staff is kind and helpful other times they're rude. Especially the older ones. They spend a great deal of time barking orders at the younger staff. It's Marshalls, ladies, not boot camp.
Marshalls Homegoods is a US Department Store based in Doylestown, New Jersey. Marshalls Homegoods is located at 1745 S Easton Rd, Doylestown, PA 18901, USA.
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