Best local hardware store. It's a new location, so hopefully they keep it up. The store itself is small, but they seem to do their best with the space and have most of what you need. Selection for some things are lacking, again basically because of space. There are always a number of employees available to help you, check out is fast, they answer their phone quickly, overall great place.
Anyone who rates this place anything good is absolutely full of it or very lucky to not have an interaction with the owner
**EDIT. there's more now!!!! Holy moly.
DO NOT SHOP HERE. My husband brought a piece of plumbing into the store in order to buy another piece that attaches to it. He asked a salesperson what he would need and was advised specifically to purchase a certain connection for the pipe. Upon bringing it home,opening it and trying to connect it, it turned out to be the wrong one. Our plumber couldn't stay any longer for us to run out again so he said he would come the next day and bring the part with him. So, I went back to True Value the next morning to return the part and the manager/owner told me that they would only give a store credit. EVEN THOUGH THEIR OWN ASSOCIATE GAVE US ILL ADVICE, they would not give us our money back. TERRIBLE SERVICE. If my husband had just blindly grabbed something off the shelf then that would be one thing but he was told by them what to buy! I understand stores have policies, but I worked in retail for 9 years and there is ALWAYS an exception that can be made if it was due to their own associate's error. They just didn't want to. My husband will go back and get the measly credit to give to someone else but we will NOT be back. We love to support local business and do so all the time but we can't support this lack of accommodation, again DUE TO THEIR OWN ERROR. They need to understand that they will never have a better selection or lower prices than Home Depot or Lowe's. The only thing they can offer is better service and they are not fulfilling that. Train your associates better and get some common sense. We will drive the extra 10 minutes to Home Depot from now on. You'd rather lose good customers over $15.
The staff was very friendly and eager to help even when it wasn't in their department. The key guy went the extra mile and really helped straighten out a situation with my car keys. Don't go to the dealer for a new key. True value can make it for you .They made my key and chip that same day. Thank you
Awesome Staff - they're incredibly knowledgeable, fast and professional.
Husband went back in hours later to get the store credit and was told by the owner that he was no longer going to honor the return or our business. Told him he was trespassing and was going to call the police!! Um, what?! When my husband asked why, he said it was because I left a bad review online. Then this guy straight up LIED and went on to say that I was using foul language and making obscene gestures and verbally abused a teenage girl that was part of the staff when I was in earlier. ALL LIES. I never once cursed or gave the finger or anything like that. And there was no teenage girl there whatsoever at the time. Only him and two young men at the counter. What a psycho! I know he's reading this so, produce the security tape of me doing all this! Won't happen because it DOESN'T EXIST. Something is very, very wrong with this man. Again, all of this over a FIFTEEN DOLLAR RETURN. Would rather keep his few bucks and LIE, than practice good customer service. This will be ALL OVER SOCIAL MEDIA now and we are contacting corporate. This man shouldn't own a business and is giving our community a bad name.
Doylestown True Value is a US Hardware Store based in Doylestown, New Jersey. Doylestown True Value is located at 4373 W Swamp Rd, Doylestown, PA 18902, USA.
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